We understand that travel plans can change. Cancellation charges are necessary because hotels and other suppliers may impose charges after services are reserved or confirmed.
Standard Cancellation Charges
Unless different conditions are stated in your quotation or confirmation:
| When cancellation is received | Standard charge |
|---|---|
| 30 days or more before arrival | No standard cancellation charge, less bank fees, processing costs and non-refundable supplier charges already incurred. Any deposit expressly identified as non-refundable remains subject to its confirmation terms. |
| 29–14 days before arrival | 30% of total booking value |
| 13–7 days before arrival | 75% of total booking value |
| Less than 7 days before arrival | 100% of total booking value |
| No-show | 100% of total booking value |
1. Non-Refundable Services
Selected hotels, promotional rates, peak-season reservations, train tickets, domestic flights, wellness programmes, events, private villas and other prepaid services may become non-refundable once confirmed. Material supplier-specific conditions will be communicated where applicable.
2. Early Departure
No refund will normally be provided for unused services resulting from a traveller's decision to leave the programme early.
3. Unused Services
No refund will normally be provided for confirmed services voluntarily not used during the journey.
4. Cancellation Requests
Cancellation requests should be submitted to Eeily Travels in writing. The effective cancellation date will normally be the date on which the written request is received.
5. Refunds
Where a refund is due, it may be reduced by applicable cancellation charges, non-refundable supplier costs, bank charges, payment-processing fees and other costs already incurred. Processing time may depend on suppliers, financial institutions and the original payment method.
6. Travel Insurance
We strongly recommend suitable travel insurance that includes cancellation cover for the traveller's circumstances.