1. Requesting a Quotation
A personalised quotation is prepared from information such as travel dates, passenger numbers, destinations, accommodation preferences, travel style, experiences and special requirements. Accurate details help us prepare a more relevant proposal.
2. Quotation Validity
The applicable validity period will be stated on the quotation. For B2B quotations, unless otherwise specified, this may be 14 days from issue. Validity does not guarantee that rooms or services remain available unless held or confirmed.
3. Availability
All proposed hotels, room categories, transport, guides, train seats, safaris, activities and special experiences remain subject to availability until confirmed.
4. Booking Confirmation
A booking is generally confirmed only after the traveller or travel partner accepts the final proposal, Eeily Travels receives the required deposit or payment, and the relevant services are successfully confirmed. Written confirmation should then be provided.
5. Booking Deposit
Unless otherwise stated, a 30% non-refundable deposit is required to confirm the booking. Certain properties, experiences, peak periods or special services may require a larger deposit or full advance payment; exceptional terms will be communicated before confirmation.
6. Final Payment
Unless otherwise specified, the remaining balance must be paid no later than 30 days before arrival. Bookings made within 30 days may require full payment at confirmation.
7. Last-Minute Bookings
Bookings close to arrival are subject to immediate availability and may require full payment before services can be confirmed.
8. Special Supplier Conditions
Peak periods, festive dates, wellness retreats, events, train reservations, domestic flights, villas and selected luxury properties may carry stricter supplier conditions that override the standard terms for the affected service.
9. Traveller Information
Travellers are responsible for accurate names as shown on passports, flight details, children's ages, room requirements, dietary needs, mobility considerations and other relevant information. Errors or later changes may create additional charges.
10. Special Requests
Special requests will be communicated to the relevant supplier where appropriate but remain subject to availability and cannot be guaranteed unless specifically confirmed.
11. Changes After Confirmation
Changes are subject to availability and may result in additional charges or a revised quotation.
12. Final Travel Documents
Travellers should review the final itinerary and ensure all personal and travel information is correct. Any discrepancy should be reported as soon as possible.